Skullcandy Returns & Warranty Policy
We want you to be 100% satisfied with your audio experience, which is why we offer a 30-day money-back guarantee on all purchases made directly through our site. If your gear isn't hitting the right notes, you can return it for a full refund or initiate a warranty claim for defective items.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our support team.
Pack Your Gear
Place the product in its original packaging with all included accessories and securely attach the shipping label to the outside of the box.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing